Refund Policy

Betamina.com may consider refund requests only under exceptional circumstances and at its sole discretion.

1. Used Deposits

No refunds will be granted once deposited funds have been used to participate in gaming, betting, or any other activity within the platform.

2. Bonuses and Promotions

If a deposit has activated a bonus or promotional offer, the player must forfeit such bonus and any associated winnings before a refund may be considered.

3. Cryptocurrency Transactions

Transactions made via cryptocurrencies are generally irreversible. Betamina does not guarantee refunds for deposits made through blockchain networks.

4. Technical Errors

In the event of verifiable technical errors attributable to the platform, Betamina may assess the refund of affected funds following an internal investigation.

5. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting customer support may result in immediate account suspension and the cancellation of any existing balance.

6. Refund Request Procedure

Refund requests must be submitted to the support team within a reasonable timeframe from the transaction date. Betamina may require additional documentation before making a determination.

7. Final Decision

All refund decisions are final and will be made in accordance with the company's internal policies and applicable regulations.