Self-exclusion Policy
Last updated: 28.01.2026
At Betamina, operated by Aymora Group Ltd, we are committed to promoting responsible gaming and protecting our users. This Self-Exclusion Policy explains the options available to players who wish to limit or suspend their access to our gaming services.
1. What is Self-Exclusion?
Self-exclusion is a responsible gaming tool that allows users to voluntarily request a temporary or indefinite suspension of their Betamina account. During the self-exclusion period, the user will not be able to access their account or use any of the services offered on the website.
2. Who Can Request Self-Exclusion?
Any registered Betamina user may request self-exclusion at any time if they feel that their gambling activity is negatively affecting their personal, financial, or social well-being.
3. How to Request Self-Exclusion
To request self-exclusion, the user must:
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Contact Customer Support using their registered email address, or
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Submit a clear self-exclusion request through the support channels available on the website. support@betamina.com
The request must clearly state the intention to self-exclude from Betamina’s services.
4. Duration of Self-Exclusion
Users may request self-exclusion for the following minimum periods:
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7-day cooling-off period, or
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Minimum self-exclusion period of 6 months, or
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Indefinite self-exclusion, until a formal reactivation request is submitted (where permitted).
Once activated, a self-exclusion cannot be canceled or reduced before the selected period expires.
5. Effects of Self-Exclusion
During the self-exclusion period:
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Access to the account will be blocked.
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Deposits, bets, and withdrawals will not be permitted.
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The user will not receive marketing or promotional communications.
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Any attempt to access the account will be automatically denied.
6. Account Reactivation
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For temporary self-exclusion periods, the account may only be reactivated after the selected period has ended.
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For indefinite self-exclusion, the user must contact Betamina support and explicitly request reactivation.
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Betamina reserves the right to request additional verification prior to reactivating an account.
7. User Responsibility
The user acknowledges that:
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Self-exclusion is a voluntary tool.
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Betamina is not responsible if the user attempts to create a new account during the self-exclusion period.
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It is the user’s responsibility to request self-exclusion from other gambling platforms where they may hold active accounts.
8. Data Protection
All information related to self-exclusion is treated confidentially and processed in accordance with our Privacy Policy and applicable data protection laws.
9. Policy Updates
Betamina reserves the right to update this Self-Exclusion Policy at any time.
The most current version will always be available on the website.
Continued use of Betamina’s services constitutes acceptance of this Self-Exclusion Policy and any future updates.