Last updated: 28.01.2026
Self-Exclusion Policy
If you need to set limits or self-exclude, this policy explains how. For more tools see Responsible Gaming Policy and Terms and Conditions.
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At Betamina, operated by Aymora Group Ltd, a company registered in Belize under commercial registration number 000053733, we are committed to promoting responsible gaming and protecting our users. This Self-Exclusion Policy explains the options available to players who wish to limit or suspend their access to our gaming services. See also our Responsible Gaming Policy, Terms and Conditions, Privacy Policy and Dispute Resolution Policy.
1. What is self-exclusion?
Self-exclusion is a responsible gaming tool that allows users to voluntarily request a temporary or indefinite suspension of their Betamina account. During the self-exclusion period, the user will not be able to access their account or use any of the services offered on the website.
2. Who can request self-exclusion?
Any registered Betamina user may request self-exclusion at any time if they believe their gambling activity is negatively affecting their personal, financial or social well-being.
3. How to request self-exclusion
The user has two ways to activate self-exclusion:
- Directly from the player profile: go to the Responsible Gaming section of your account. There you can set your own limits (bet limit and loss limit, for 1-day or 1-week periods) and activate self-exclusion by selecting the desired duration. This is the fastest and most direct method.
- By contacting Customer Support: via live chat at betamina.com or by email to support@betamina.com, using the registered email address on the account.
In either case, the request must clearly state the intention to self-exclude from Betamina's services and the chosen duration.
4. Duration of self-exclusion
Self-exclusion is applied progressively, depending on the number of times the user has requested it:
- First self-exclusion: 7 days — initial cooling-off period to reassess gambling behavior.
- Subsequent self-exclusions, the user may choose between the following periods:
- 1 month
- 3 months
- 6 months
- 12 months
- Indefinite self-exclusion, until a formal reactivation request is submitted (where permitted).
Once activated, a self-exclusion cannot be canceled or reduced before the selected period expires.
5. Effects of self-exclusion
During the self-exclusion period:
- Account access will be blocked.
- No deposits, bets or withdrawals will be permitted.
- The user will not receive marketing or promotional communications.
- Any attempt to access the account will be automatically denied.
6. Account reactivation
- For temporary self-exclusion periods, the account may only be reactivated after the selected period has ended.
- For indefinite self-exclusion, the user must contact Betamina support and explicitly request reactivation.
- Betamina reserves the right to request additional verification (see our KYC Policy) prior to reactivating an account.
7. User responsibility
The user acknowledges that:
- Self-exclusion is a voluntary responsible gaming tool.
- Betamina is not responsible if the user attempts to create a new account using different details during the self-exclusion period. Such conduct constitutes a breach of our Terms and Conditions and may result in the forfeiture of funds.
- It is the user's responsibility to request self-exclusion from other gambling platforms where they may hold active accounts.
- For additional control tools (deposit limits, reality checks), see our Responsible Gaming Policy.
8. Data protection
All information related to self-exclusion is treated confidentially and processed in accordance with our Privacy Policy and applicable data protection laws.
9. Policy updates
Betamina reserves the right to update this Self-Exclusion Policy at any time. The most recent version will always be available at betamina.com/self-policy. Continued use of Betamina's services constitutes acceptance of this Self-Exclusion Policy and any future updates.